The fix from your own procedures on screen while the caller is still describing the problem.
You and the caller are transcribed separately, so it is always clear who said what. The first standard question is already on screen.
Without Sammera: The caller waits while you search the wiki and old tickets for a page that might exist.
With Sammera: The steps are on screen after one click, with the page they came from.
Without Sammera: The same question comes up again, and nobody writes the answer down.
With Sammera: Every question without an answer is saved, with a draft for the missing page.
Without Sammera: The ticket is written from memory while the next call is already ringing.
With Sammera: The ticket is drafted. Read it, paste it and take the next call.
Sammera has no script of its own. The questions and the answers are the ones your team already uses.
The standard questions every call should cover. You write them, and change them whenever you like.
Imported from Word, PDF, PowerPoint, OneNote, Confluence or Notion, or written in Sammera.
The overview shows which procedures are used and which questions had no answer, so you know which page to write next.
Yes, with any of them. The ticket draft is ready to copy when the call ends and you paste it in. Sammera never writes to your systems.
Passwords, IP addresses, email addresses and phone numbers are removed when you import, before anything is saved. In the editor you can also hide a value so it never reaches the AI.
Yes. Tell callers at the start of the call that it is transcribed. Audio is not kept unless you turn it on.
Free for 30 days or 300 calls, with Sammera's AI included. Import a few procedures and try it on your next call.