The right routine, term or price on screen while the customer is still explaining, taken from your own documentation.
You and the customer are transcribed separately, so it is always clear who said what. The first standard question is already on screen.
Without Sammera: The customer waits on hold while you search the intranet and ask a colleague.
With Sammera: The steps are on screen after one click, with the page they came from.
Without Sammera: The same question comes up again, and nobody writes the answer down.
With Sammera: Every question without an answer is saved, with a draft for the missing page.
Without Sammera: The case note is written from memory while the next call is already waiting.
With Sammera: The note is drafted. Read it, paste it and take the next call.
Sammera has no script of its own. The questions and the answers are the ones your team already uses.
The standard questions every call should cover. You write them, and change them whenever you like.
Imported from Word, PDF, PowerPoint, OneNote, Confluence or Notion, or written in Sammera.
The overview shows which pages are used on calls and which questions had no answer, so you know what to write next.
Yes, with any of them. The case note is ready to copy when the call ends and you paste it in. Sammera never writes to your systems.
No. Import them as they are, one file at a time or a whole folder as a zip: Word, PDF, PowerPoint, OneNote, Confluence or Notion.
Yes. Tell callers at the start of the call that it is transcribed. Audio is not kept unless you turn it on.
Free for 30 days or 300 calls, with Sammera's AI included. Import a few routines and try it on your next call.